Please Take your time to read carefully and understand our terms and conditions.
If you are looking for an efficient removals service, you have come to the right place. With a wealth of experience in the trade, you can rely on our highly trained professionals.
We have a full range of Insurances in place to cover all relevant aspects of our Business.
Insurance cover £10,000 for goods in transit and £2,000,000 for public liability. There is an excess of £250.00 and the following items cannot be covered:
- Money, coins, buttons, deeds, bonds, securities, and the like.
- Jewelry, watches, precious stones.
- Furs, fine art, mobile phones, perfumery, alcohol, and tobacco.
- Livestock, explosives, and flammables.
- Consequential loss of any kind of description.
These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where We use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover. These terms and conditions can be varied or amended subject to prior written agreement. In clauses 4, 9, 10, 11 and 12 We set out Our liability to You for loss and damage to Your goods and property.
1.0 Our quotation is an inclusive price.
1.1 Our removals quote is a fixed price and hourly rate booking of a minimum of 2 -3 hours depends on your local area you are based in.
1.2. Our quotation does not include customs duties, inspections or other fees unless stated in the quotation.
1.3 Our quotation is valid for 30 days from the date of issue.
We may make additional changes to your removal quotation if any of the following has occurred:
- You do not accept our removal quotation within 30 days.
- Parking fines (unreasonably incurred) due to caring out services on your behalf.
- Caring out services to higher floors than agreed in writing.
- Inadequate parking access to load and unload your belongings.
- Change of delivery address.
Amendments to the quotation
2.0 We reserve the right to amend the price stated in the quotation to take account of changes of circumstances that were not taken into account when preparing our quotation and are confirmed to us in writing. Such factors may include the following:-
2.1 Where the work is not carried out within 30 days of the date stated in the quotation.
2.2 Increased costs resulting from currency fluctuations or changes in taxation, freight charges or increased road fuel prices.
2.3 We have to collect or deliver goods at your request to above ground and first floor and were not made aware of this at the time of quotation.
2.4 We supply any additional services.
2.5 The work is carried out outside normal working hours ( 8.00 am to 6.30 pm) at your request after the quotation is given.
2.6 We are requested to provide additional services not included in the quotation, including the moving or storing of extra goods.
2.7 We are unable to access the collection or delivery point or such access is inadequate or inappropriate for our vehicles. If access is not possible then we may offer the alternative for you to hire at your expense a smaller vehicle. We will then tranship the load piecemeal and will charge for the extra time needed on a pro-rata basis. If our driver is required to drive the hired vehicle then all insurance cover for the vehicle and goods carried must be organised and paid for by yourselves.
2.8 We have to pay parking or parking penalty charges.
2.9 There are delays or events outside our control that increase the cost or resources required to complete the work.
2.10 If you opt to purchase the late key waiver, this covers a maximum 3 hours of our time spent waiting on key exchange and no delays caused by any other means.
2.11 Our quotation does not consulate a contract and accordingly there is no contact between us until you have returned the ‘Acceptance’ form duly signed and dated with the appropriate deposit paid and we have confirmed receipt of such form. The contract will then be on these Terms and Conditions.
3.0 Unless otherwise agreed in writing the following is not included in the quotation.
3.1 Dismantling or assembly of units including flat-packs.
3.2 Disconnecting, reconnecting, dismantling, or reassembling any appliances, fixtures, fittings, or equipment.
3.3 Taking up or removal of fitted floor coverings.
3.4 The movement of any item or items which our staff reasonably believe they cannot move safely, whether due to its nature or position.
3.5 You are recommended to make arrangements for any such work to be provided for separately.
3.6 If you have requested and paid for a dismantling and/or reassembling service it is on the express understanding that as we are dealing with previously erected goods, whilst all care will be taken, we will not be liable for any damage, unless negligence on our part can be shown
4.0 You must:
4.1 Declare in writing to us the value of the goods being removed and/or stored (unless you elect for our liability to be limited to £40 per item as set out in clause 9.0 )
4.2 Obtain at your own expense all permissions, consents, licences, permits or customs documents required for the removal of the goods.
4.3 Be present either personally or through an authorised representative during the collection and delivery process.
4.4 Prepare and stabilise all appliances prior to their removal.
4.5 Take reasonable precautions to prevent the unauthorised removal of goods not belonging to you and check to ensure that all your goods are duly removed.
4.6 Provide proper protection for goods left unattended or in unoccupied premises.
4.7 If you have elected to pack yourself then all packing to be completed by the time of commencement of move. If this has not happened and it adds unforeseen time to the move then extra charges will apply pro rata to the price quoted.
4.8 Empty, defrost, and clean refrigerators and freezing equipment.
4.9 In addition you must provide us with contact details during the removal a process including transit and/or storage of goods to the point of delivery.
4.10 We will not be liable for any loss, damage, cost or additional expense that may occur as a result of your failure to fulfil these obligations unless by reason of our own negligence or breach of contract.
Ownership of Goods
5.0 You confirm to us that the goods being removed are your property or that you have the authority of the owner to enter into this contract in relation to the removal of the goods and storage thereof.
5.1 You undertake to indemnify us for any claims and keep us indemnified against any claims resulting from any breach by you of clause 5
6.0 Unless previously agreed by us in writing by a director the following items are excluded from this contract and will not be removed.
6.1 Prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items such as aerosols, paints and firearms and/or ammunition. Also gas in any form or bulk liquids including oils, fuels, and/or cleaning products.
6.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or collections of any similar kind.
6.3 Any goods likely to encourage vermin or other pests or to cause infestation or contamination.
6.4 Perishable items and/or those requiring a controlled environment or refrigerated or frozen food or drink.
6.5 Animals, birds, fish or any livestock.
6.6 Goods requiring any licence or government consent for export or import or any movement contemplated within the removal.
6.7 If we do agree to remove any such goods we will not accept any liability for loss or damage unless we are negligent or in breach of contract. If you submit any such goods without our knowledge we will make them available for your collection and if you do not collect such goods within a reasonable time we reserve the right to take further steps in relation to the disposal of any such goods. You must indemnify us against any additional charges, expenses, damages, costs, or claims incurred by us as a result.
6.8 We accept no liability for any garden furniture, pots, plants, etc due to the nature of weathering that can make such items unstable and brittle.
Postponement and Cancellation
7.0 If this agreement is postponed or cancelled we may charge you depending on the amount of notice given. Our charges are as follows:-
7.1 More than 7 working days before the booked date – no charge.
7.2 Between 5 and 7 working days before the booked date:- 100% of the deposit charge.
7.3 Less than 5 days before the booked date:- the full amount charged.
7.4 For this purpose working days include Mondays to Fridays other than public holidays.
7.5 If cancellation is with more than 7 working days notice and a deposit has been paid and/or boxes delivered, then we will make a nominal charge to cover the cost of delivery/collection/cancellation.
7.6 If a key exchange does not happen on the removal day after we have loaded, full payment is still due.
7.7 If a key exchange does not happen on the removal day after we have loaded then we can/will/try to arrange storage for your goods at your cost. We will then re-organize your re-delivery at the same cost to you of the originally booked move.
8.0 You must pay our charges so that we have cleared funds in advance of the removal unless we say otherwise.
8.1 We will accept cash payment on the day of the removal only if agreed prior and stated on the ‘Acceptance’ form. This has to be paid prior to the commencement of unloading.
8.2 You must not withhold any part of the agreed price.
8.3 We reserve the right to charge interest on overdue amounts.
8.4 Payment terms may only be varied with our written agreement in advance.
Our Liability for Loss or Damage
9.0 Our liability for negligence or breach of contract or otherwise under common law in relation to your goods is limited to the value declared to us under Clause 4.1 or £10,000 whichever is the least. If no such value is declared, or if you so elect, for the maximum amount of £40 per item. In this respect, an item is defined as anyone’s article, complete case, package, carton, or other containers. These limits may affect the quotation.
9.1 We are not liable on a ‘ new for old ‘ basis for any lost or damaged goods.
9.2 We shall not be liable to the extent that loss or damage is caused or contributed to by moving goods under your express instructions, against our advice and in a manner that is likely to cause damage.
9.3 You must notify us as soon as possible of any damage to premises and to goods for removal
9.4 We may offer at an extra charge of £2.00 per £1,000 cover as ‘ extended liability ‘. This amount may occasionally be offered at a discounted price. Extended Liability must be agreed prior to the move and will cover as standard goods up to the value you request. With this cover, a valuation must be given by yourself on the ‘ Acceptance ‘ form. We recommend this option as giving you the most comprehensive cover.
9.5 We shall not be liable for damage to flat pack units that we are asked to move in their completed state.
9.6 We shall not be liable for scuffs or other removal marks to soft furnishings and/or mattresses that are not protected or that we have not been requested to supply and fit such coverings and protection to.
10.0 We are not liable for the following.
10.1 Loss or damage to cars or other motor vehicles unless carried in an enclosed vehicle or trailer specially constructed for the purpose.
10.2 Electrical and mechanical derangement unless shown to be as a result of physical external damage to the item concerned or as a result of fire, flood, collision or overturning of road vehicles or other conveyance.
10.3 Breakage, scratching, denting, chipping, staining and tearing of items packed by you including trunks, suitcases and the like unless reasonably attributed to physical damage to such items caused by collision or overturning of road vehicles or other conveyance. To reiterate and clarify self packed items are not covered, unless caused by our negligence
10.4 This policy shall also exclude claims for missing items unless an inventory is supplied by you and approved by us prior to the move.
10.5 Loss or damage which occurs prior to collection or packing by us or after delivery or unpacking by us.
10.6 Loss or damage to jewellery, watches, trinkets, precious stones, precious metals, coins, money, deeds, bonds, securities, and stamps or collections of a similar kind.
10.7 Loss or damage caused by wear and tear, general deterioration, warping or shrinkage, moth, or vermin unless it can be reasonably demonstrated that such loss or damage arose as a result of our actions or failings.
10.8 Any consequential loss.
10.9 Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle objects, items with inherent defects howsoever caused and/or goods likely to encourage vermin and other pests to cause infection. Outdoor and garden pots and containers are specifically excluded from any cover.
10.10 Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items including gas bottles, aerosols, paints, firearms and/or ammunition.
10.11 Animals and their cages or tanks including pets, birds or fish.
10.12 Mysterious disappearance of customers goods in transit unless evidence (inventory ) can be provided to prove beyond a reasonable doubt that the loss is solely attributable to the dishonest actions of an employee.
10.13 None of our employees will incur any liability to you.
10.14 If the value of your goods in-store or in transit is, at the time of loss or damage, collectively of greater value than the value declared, then you will bear the equivalent proportion of the claim in the same ratio as the actual value exceeds the declared value.
10.15 Our liability is limited to the reasonable cost of repair and no claim will be considered in respect of any depreciation in value of any item as a result of such repair.
10.16 Where any item consists of items in a pair or set, we will not pay more than the value of any particular part or parts which may be lost or damaged, without reference to any special value which such part or parts may have as part of a pair or set, nor more than a proportionate part of the declared value of the pair or set.
Delays in transit
11.0 Unless specifically agreed all arrival and departure times are estimates only.
11.1 If a specific timetable is agreed in writing between us and any delay within our reasonable control occurs and we will pay for your reasonable expenses resulting from our failure to keep to the agreed written timetable. If through no fault of ours we are unable to deliver your goods and take them into storage then any additional storage charges and delivery charges incurred as a result will be at your Expense.
Time Limit For Making a Claim
12.0 You must notify us of any loss or damage within 7 days of the collection of goods by you or their delivery by us to their destination unless we agree in writing to an extension of this time limit. If you fail to make a notification to us of such loss or damage within this time scale we will not be liable.
Withholding or Disposal of the Goods
13.0 We have the right to withhold and/or ultimately dispose of some or all of the goods until you have paid our charges and any other monies due under this or any other agreement between us. This specifically applies to potential claims for loss or damage that are reported to us before the move is completed.
14.0 We reserve the right to subcontract part or all of the work provided for under this agreement in which case these Terms and Conditions will continue to apply in full.
15.0 These Terms and Conditions are subject to the Law of England and Wales.
16.0 These Terms and Conditions together with our quotation form the whole agreement between us and all other correspondence or oral discussions or representations are excluded.
17.0 We may terminate this contract on three months’ notice in writing or after three months following the quotation date. If you wish to terminate this agreement whilst your goods are in our store you must give at least 10 working days notice in writing. You remain liable for charges for storage up to the date of release of the goods to you.
Additional Terms & Conditions
Accepting your Quote
What service Package do you require? This should be specified when the quotation was issued out on the date to you.
I would like to accept the quote for house/flat removals – It’s your responsibility to accept the service package you want for the removals, rubbish clearance/waste disposal, or storage. Fixed-rate booking. We offer 4 types of level of removal packages Platinum service package, Gold Service package, Silver service package, Bronze service package
Hourly rate bookings are based on a minimum of 2-3 hours depends on the area you are located in.
Dismantling and Re-assembly of large furniture
I have been quoted for furniture dismantle & re-assembly and would like to accept it.
I would like furniture dismantled & reassembled as part of my day rate or hourly rate quotation.
I do not require furniture dismantle & re-assembly and understand all large items are to be dismantled by myself beforehand.
Please let us know what insurance option you would like.
I am happy with Standard Liability/Goods in transit Insurance Free of charge
I would like Extended Liability/Goods in transit Insurance @ £1.00 per £1000 of the total value of goods
We hope you do not have any symptoms. We must ask some health and safety questions to ensure that it’s safe for Mr. Tee Removal service team to arrive and move your home. If you answer ‘Yes’ to any of the answers below then we must speak to you before the commencement of the move, please call the office on 02393788241 or the Removal coordinator on 07862138033.
- Do you, or any member of your household have Covid-19 or have symptoms of COVID-19?
- Have you, or any member of your household has a new, continuous cough or has a high temperature?
- Have you or any family members been in contact with anyone in the past 14 days who have had the symptoms of COVID-19?
- Should you, or any member of your household be self-isolating, or in the vulnerable category?
Before the arrival of Mr. Tee Removal Team
It is your responsibility to ensure that your home is ready for the movers to be able to move you in a safe manner, with minimal risk of spreading of COVID-19. Please help our team to work within your household in accordance with Government guidelines, this will make for a more efficient movement and will not cause any delays, which may result from the house not being ready.
- The house you are moving out of must be sanitised, all door handles, banister and furniture to be moved have to be wiped down with household disinfectant. Do you agree to do this?
- Only 1-2 people may be in the house during the move (both properties). If this is not possible, then the members of the household must remain in 1 room during the move. They must adhere to a 2-metre social distance from the team. [Do you agree to this]?
- Your removal team will have to open all doors and windows to allow for air circulation throughout the house, **Please do this prior to the men arriving, thus reducing the need for the men to touch doors or handles. [Do you agree to this]?
- All items to be moved must be boxed. The moving team cannot handle any items which have been in close contact with any household member’s body. Examples: bedding, pillows, towels, clothing, laundry, etc. You will need to pack these items [Do you agree to this]?
- We can provide free-of-charge 4 hanging garment boxes for clothes on rails. You will need to pack and empty the boxes on the day of the move.[Do you agree to this]
Yes/No! I don’t require garment boxes
- Your removal team will need a wash station to be able to wash their hands regularly, is this OK if they use you kitchen/bathroom to maintain the rules for hand washing if required? (We will supply all the paper towels and hand wash etc)
- If at any time the team feel that they are at risk from anyone within the household, or at the property that you are moving to, then we will have to stop the move, until the issue is resolved
I accept this term
- At the new property, prior to entering you follow the same conditions as per your old home. 1) Sanitise the house. 2) Open all doors and windows. 3) Permit access to water. 4) Either 1 household member within the house or all members within 1 room until the move is completed
I agree to do this
- We ask our team to self-certify their fitness to work if you feel that any member of the team may be showing any symptoms, then please contact the office immediately on 02393788241 or the Removal coordinator on 07862138033.
Yes, I will do this
- If from the time of completing this form to the time of the move any answers have changed then you must contact the office on 02393788241 or the Removal coordinator on 07862138033.
I agree to do this
I accept your quotation and I understand that all work is carried out as per the terms and conditions and that all furniture & goods which I instruct you to move are my own property or I have been given the authority to have them moved.*